Insurance Claims & Reinstatement

Independent, efficient, and empathetic management of insurance related repairs and reinstatement works.

When property damage occurs, it’s more than just a building issue. It’s disruption, stress, and uncertainty. At Nassars Surveyors, we combine professional efficiency with genuine care, managing every stage of the insurance reinstatement process so you can focus on getting back to normal. We act for clients, loss adjusters, and loss assessors, providing structured oversight and coordination between all parties. Whether you represent a freeholder, RMC, managing agent, or insurer, we ensure the reinstatement process is managed with accuracy, empath and efficiency. Delivering outcomes that restore both property and peace of mind.

Our Role

Insurance reinstatement projects require coordination, technical expertise and a human touch. We manage the process from start to finish liaising with insurers, loss adjusters, loss assessors, contractors and clients, ensuring fairness, compliance, and clear communication at every stage.

Our process includes:

Each project is different, but our structured approach ensures consistency, control, and quality across all instructions.

1. Initial Damage Assessment

We carry out a detailed inspection to assess the extent of the damage and prepare a professional report suitable for insurers, clients, and adjusters.

2. Specification & Cost Analysis

We prepare schedules of works and cost assessments that reflect the full reinstatement requirement ensuring claims are accurate, fair, and well-documented.

3. Tendering & Contractor Appointment

We coordinate competitive tenders, ensuring quality and cost transparency, and help appoint reliable contractors suited to the project.

4. Contract Administration

We manage reinstatement works under recognised JCT contracts, overseeing progress, valuations and quality control to maintain accountability.

5. CDM & Health and Safety Compliance

We ensure all projects meet the Construction (Design and Management) Regulations 2015, maintaining compliance and safe working practices.

6. Completion & Handover

At completion, we inspect, certify and report ensuring reinstatement meets the required standard, and all documentation is prepared for insurance records.

Our process balances technical expertise with empathy, efficiency and seamless coordination making the entire journey clear and stress-free.

Types of Insurance Works We Manage

Fire, smoke, and water damage reinstatement
Storm, impact, and escape of water repairs
Flood and burst pipe reinstatement
Roofing, structural, and façade repairs
Common area refurbishments after insured events
Insurance reinstatement cost assessments

Why Clients Choose Us

Our clients, loss adjusters, and assessors trust us because we deliver results through structure, independence, and understanding.

You can expect:

Empathy and Communication – we listen, explain, and support throughout.
Efficiency – works and claims progress quickly and professionally.
Coordination – all parties work together seamlessly under our management.
Independence – we act impartially, with no contractor or insurer bias.
Professional Standards – every project adheres to RICS, JCT, and CDM requirements.
Transparency and Detail – clear reporting and full accountability from start to finish.

Our Approach

We understand that an insurance claim often comes at a difficult time. Our approach is designed to bring structure, communication and reassurance managing the technical detail while remaining approachable and responsive throughout. We work with people first, properties second. Bringing coordination, clarity, and care to every reinstatement.